Zaptec
All Systems Operational

About This Site

This is Zaptec's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Zaptec, don't hesitate to get in touch with us and we'll get back to you as soon as we can.

Zaptec Cloud Services Operational
90 days ago
99.18 % uptime
Today
Portal ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Charger backend ? Operational
90 days ago
98.36 % uptime
Today
OCPP Operational
90 days ago
98.36 % uptime
Today
Charge365 Operational
90 days ago
99.45 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Portal ? Operational
90 days ago
100.0 % uptime
Today
Charge authorization ? Operational
90 days ago
98.36 % uptime
Today
Websites ? Operational
90 days ago
100.0 % uptime
Today
Cellular connection ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 28, 2024

No incidents reported today.

Feb 27, 2024
Resolved - This incident has been resolved.
Feb 27, 14:40 CET
Monitoring - The visual graph in Zaptec Portal might not display charging energy, but the APM is working properly and it will still adjust charging current.
The issue have been identified and fix have been implemented.
We are monitoring the current behaviour.

Feb 15, 11:05 CET
Resolved - This incident has been resolved.
Feb 27, 09:29 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 26, 15:23 CET
Update - We are still continuing to investigate this issue.
Feb 26, 12:21 CET
Update - We have received reports of some OCPP messages not going through. We are investigating the behavior of our systems and will update as soon as we find a root cause of the issue.

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What is OCPP?
OCPP is an open-source communication standard for EV charging stations and network software companies. Third party operators who uses Zaptec’s hardware to connect with their own payment solution, normally communicate through the OCPP standard.

Feb 25, 20:35 CET
Investigating - We are receiving reports of some OCPP-messages not going through. This may result in issues starting to charge your vehicle.

We are currently investigating.

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What is OCPP?
OCPP is an open-source communication standard for EV charging stations and network software companies. Third party operators who uses Zaptec’s hardware to connect with their own payment solution, normally communicate through the OCPP standard.

Feb 25, 19:26 CET
Feb 26, 2024
Feb 25, 2024
Resolved - This incident has been resolved.
Feb 25, 12:46 CET
Update - We are continuing to monitor for any further issues.
Feb 21, 14:26 CET
Update - Charging should now work as expected. If you experience trouble when starting charging, we recommend unplugging the charging cable and then plugging it back again. This action will restart the charging session, and we experience that this method solves the problem in most cases.

We continue monitoring our cloud very closely, and we will keep all our relevant resources working on improving our systems by updating our infrastructure and architecture for a more long-term solution.

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What is OCPP?
OCPP is an open-source communication standard for EV charging stations and network software companies. Third party operators who uses Zaptec’s hardware to connect with their own payment solution, normally communicate through the OCPP standard.

Feb 20, 09:58 CET
Update - Charging should now work as expected. If you experience trouble when starting charging, we recommend unplugging the charging cable and then plugging it back again. This action will restart the charging session, and we experience that this method solves the problem in most cases.

We continue monitoring our cloud very closely, and we will keep all our relevant resources working on improving our systems by updating our infrastructure and architecture for a more long-term solution.

-----------

What is OCPP?
OCPP is an open-source communication standard for EV charging stations and network software companies. Third party operators who uses Zaptec’s hardware to connect with their own payment solution, normally communicate through the OCPP standard.

Feb 19, 16:30 CET
Update - We are still monitoring this issue. Services are still stable and charging should work as expected.

We recommend removing the charging cable and inserting it again for users who still fail to start charging. This action will restart the charging session and will in some cases solve the issue.

Feb 19, 13:49 CET
Monitoring - We are still monitoring this issue. The temporary fixed has stabilized things during the night for most users and charging should work as expected.

We recommend removing the charging cable and inserting it again for users who still fail to start the charging session. This action will restart the charging session.

Feb 19, 08:57 CET
Update - A temporary fix has been deployed that seems to have stabilized things. We are still monitoring this.

We recommend removing the charging cable and inserting it again for users who still fail to start the charging session. This action will restart the charging session.

If you use the app or RFID card to identify yourself before starting charging, please do so as usual.

If you do not want to wait for charging to start, there is an option to activate standalone on your charger. This will cause the charging station to stop communicating with our server, and charging will begin immediately. Please see this guide on how to enable standalone: https://help.zaptec.com/hc/en-001/articles/22655325267345-How-to-activate-Stand-Alone-mode#h_01HPXYJ1PDGYED2MTGHJ8PPBW6

We apologize for any inconvenience this may cause. Our top experts are on the case, and we are working around the clock to address the issue.

Feb 18, 19:46 CET
Update - A temporary fix has been deployed that seems to have stabilized things. We are currently monitoring.
Feb 18, 18:00 CET
Update - We are still experiencing instability on our server, resulting in a delay of up to 10 minutes in charging initiation. Users who wish to charge during this period can continue doing so by plugging in their charging cable and initiating charging as they normally would. Charging will begin, though it might take longer than usual. If you use the app or RFID card to identify yourself before starting charging, please do so as usual.

If you do not want to wait for charging to start, there is an option to activate standalone on your charger. This will cause the charging station to stop communicating with our server, and charging will begin immediately. Please see this guide on how to enable standalone: https://help.zaptec.com/hc/en-001/articles/22655325267345-How-to-activate-Stand-Alone-mode#h_01HPXYJ1PDGYED2MTGHJ8PPBW6

We apologize for any inconvenience this may cause. Our top experts are on the case, and we are working around the clock to address the instability.

Feb 18, 16:37 CET
Update - We are currently experiencing instability on our server, resulting in a delay of up to 10 minutes in charging initiation. Users who wish to charge during this period can continue doing so by plugging in their charging cable and initiating charging as they normally would. Charging will begin, though it might take longer than usual. If you use the app or RFID card to identify yourself before starting charging, please do so as usual.

We apologize for any inconvenience this may cause. Our top experts are on the case, and we are working around the clock to address the instability.

Feb 18, 13:30 CET
Update - Engineers are still working on identifying the root cause of the issue. Still no ETA.
Feb 18, 10:50 CET
Update - Engineers keep working on identifying the issue. Still no ETA.
Feb 18, 02:15 CET
Update - We are seeing problems again, our engineers are looking into it.
Feb 17, 20:45 CET
Update - We're currently upgrading some infrastructure which may lead to some delays and unresponsiveness for a while.
Feb 17, 16:37 CET
Update - Another fix have been implemented, and we can see even more improvements now. You may still experience some delays when authorizing and stopping charging sessions through an OCPP provider. We will continue to investigate
Feb 17, 14:38 CET
Update - We can see some improvements after a fix was implemented, but incident is still ongoing. We will keep investigating, and update as soon as possible.
Feb 17, 12:21 CET
Update - We are still continuing to investigate this issue. No ETA as of yet.
Feb 17, 08:39 CET
Update - We are continuing to investigate this issue.
Feb 17, 01:26 CET
Investigating - We are currently investigating this issue.
Feb 17, 01:05 CET
Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024

No incidents reported.

Feb 21, 2024
Feb 20, 2024
Feb 19, 2024
Feb 18, 2024
Feb 17, 2024
Feb 16, 2024

No incidents reported.

Feb 15, 2024
Feb 14, 2024

No incidents reported.