Some users may experience delays in device status updates.
Update - We are continuing to monitor for any further issues.
Sep 25, 2026 - 09:13 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 24, 2026 - 20:35 CEST
Update - We are continuing to investigate this issue.
Sep 24, 2026 - 18:43 CEST
Update - We are continuing to investigate this issue.
Sep 24, 2026 - 17:33 CEST
Update - We are still investigating the root cause, from what we see charging in Zaptec mode should not be affected, but OCPP bridge could be.
Sep 24, 2026 - 16:20 CEST
Update - We're declaring incident. Cloud functions, but there might be some issues due to delayed processing. We will give updates around every hour.
Sep 24, 2026 - 15:12 CEST
Investigating - We are currently working on improving cloud stability. This is an unscheduled maintenance.

During this time, some users may experience delays in device status updates.

Device operation is not expected to be affected, but the displayed status may take longer than usual to refresh.

We apologise for the inconvenience and will provide an update when the situation has improved.
Sep 24, 2026 - 13:26 CEST

About This Site

This is Zaptec's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Zaptec, don't hesitate to get in touch with us and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
Zaptec Cloud Services Operational
Portal Operational
API Operational
Charger backend Operational
OCPP Operational
Zaptec App Operational
Websites Operational
Cellular connection Operational
API Operational
Portal Operational
Charge authorization Operational
General Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 25, 2026

Unresolved incident: Some users may experience delays in device status updates..

Sep 24, 2026

Sep 23, 2026

No incidents reported.

Sep 22, 2026

No incidents reported.

Sep 21, 2026

Zaptec Portal performance issues
Resolved - This incident has been resolved.
Sep 21, 14:56 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 21, 14:38 CEST
Investigating - We are currently investigating this issue.
Sep 21, 14:36 CEST

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

Some users may experience limited functionality in Zaptec Portal.
Resolved - This incident has been resolved.
Sep 11, 13:18 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 11, 12:47 CEST
Investigating - We are currently experiencing issues in Zaptec Portal where changing electrical settings under Power Management may not work as expected. Some logs may also fail to load. Our team is investigating and working on a resolution.

We apologise for the inconvenience and will provide updates as soon as we have more information.
Sep 11, 12:04 CEST
Zaptec Portal - Charge report issues
Resolved - This incident has been resolved.
Sep 11, 12:47 CEST
Update - We are continuing to work on a fix for this issue.
Sep 10, 14:51 CEST
Update - We are continuing to work on a fix for this issue.
Sep 7, 10:15 CEST
Identified - We are currently experiencing an issue with charge report generation in the Zaptec Portal. When attempting to generate a charge report, the report may return no data.

We have identified the cause of the issue and are actively working on a fix. The current expected resolution timeframe is early next week.

We will provide another update as soon as we have more information.
Sep 4, 10:29 CEST
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