Increased latency affecting charger communication
Update - We have made changes to help keep services running as smoothly as possible overnight while we continue investigating increased latency affecting charger communication with Zaptec Cloud Services.

At this time, live updates in Zaptec Portal and the Zaptec App may still be delayed or not work as intended. Charging behavior itself is expected to remain unaffected.

We are sorry for the inconvenience this may cause. We will continue the investigation tomorrow morning and provide a further update then.
Oct 15, 2026 - 23:21 CEST
Investigating - We are investigating increased latency affecting communication between chargers and Zaptec Cloud Services.
You may experience that live updates in both Zaptec Portal and App is not working as intended.
Oct 15, 2026 - 22:41 CEST
Charging history App
Identified - Some users may currently experience incomplete or changed charging history in the app under Account / Charging history following recent backend improvements.

This may affect Zaptec Pro users in shared installations who have access to a charger, but not to the full installation. In some cases, charging history may currently only be available through the Portal.

We are reviewing this behavior and working to improve the experience in the app.
Oct 13, 2026 - 16:00 CEST

About This Site

This is Zaptec's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Zaptec, don't hesitate to get in touch with us and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
Zaptec Cloud Services Degraded Performance
Portal Degraded Performance
API Degraded Performance
Charger backend Degraded Performance
OCPP Operational
Zaptec App Degraded Performance
Websites Operational
Cellular connection Operational
API Operational
Portal Operational
Charge authorization Operational
General Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 16, 2026

No incidents reported today.

Oct 15, 2026

Unresolved incident: Increased latency affecting charger communication.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

Charging sessions stopped for chargers managed by third-party operators
Resolved - **Status:** Resolved
**Duration:** 13 October 2026, 20:00 – 23:55 UTC (22:00 – 01:55 CEST)
**Affected:** Zaptec chargers connected to a third-party charging operator or app (via OCPP)

## What happened

On the evening of 13 October, a delay in Zaptec Cloud caused session-start messages to reach third-party charging operators 10–15 minutes late. Many operators rejected these late messages, and the affected charging sessions were stopped shortly after they began.

Chargers managed only through the Zaptec app and portal could still charge. During the same period, live charger status in the Zaptec app and portal may have been delayed or outdated.

## Current status

The issue is resolved. Service returned to normal at 23:55 UTC, and no action is needed from customers. If a charging session was stopped during the incident, starting a new session will work as usual.

## What we are doing

We are working with our cloud provider to confirm the root cause. To prevent this from happening again, we are:

- Adding monitoring to detect delays like this sooner

We apologise for the disruption and for not updating this page during the incident. A further update will be posted when the investigation is complete.
Oct 13, 22:00 CEST

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

Increased latency affecting charger communication
Resolved - This incident has been resolved.
Oct 10, 09:53 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 9, 17:14 CEST
Investigating - We are investigating increased latency affecting communication between chargers and Zaptec Cloud Services.
Oct 9, 17:12 CEST

Oct 9, 2026

Oct 8, 2026

Charging history App
Resolved - This incident has been resolved.
Oct 8, 10:00 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 8, 09:24 CEST
Identified - The charging history in the Zaptec app is currently not working as intended.

A fix is being worked on, and this will be resolved in an upcoming app version.
Oct 8, 08:36 CEST
Investigating - The Zaptec app's charging history isn't working as intended.
We are currently investigating this issue
Oct 8, 07:49 CEST

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

OCPP Cloud traffic delays
Postmortem - Read details
Oct 3, 08:22 CEST
Resolved - This incident has been resolved.
Oct 3, 08:21 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 2, 21:03 CEST
Investigating - We’re currently experiencing delay in the message processing due to the cloud provider issues
Oct 2, 20:33 CEST

Oct 2, 2026

Support phone disruption
Resolved - This incident has been resolved.
Oct 2, 09:56 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 2, 09:51 CEST
Identified - The issue has been identified and a fix is being implemented.
Oct 2, 09:50 CEST
Update - We are continuing to investigate this issue.
Oct 2, 08:28 CEST
Investigating - We are currently unable to receive phone calls to our Support department.

We are investigating the issue and will provide updates as soon as more information is available.

In the meantime, you can still contact us by email via our form https://www.zaptec.com/company/contact#hubspot-items
We also have documents and self-help at our knowledge base https://help.zaptec.com/

You can also follow updates on our phone service provider’s status page: https://www.atender.com/status
Oct 2, 08:01 CEST
Zaptec Portal performance issues
Postmortem - Read details
Oct 2, 11:02 CEST
Resolved - This incident has been resolved.
Oct 2, 07:04 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 1, 19:01 CEST
Identified - The issue has been identified and a fix is being implemented.
Oct 1, 18:55 CEST
Update - Charger settings in the Zaptec Portal are not responding. We are continuing to investigate the issue.
Oct 1, 18:37 CEST
Update - Charger settings in the Zaptec Portal are not responding. We are continuing to investigate the issue.
Oct 1, 17:53 CEST
Investigating - Loading charger settings may take some time. We are currently investigating this issue.
Oct 1, 16:42 CEST
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