Zaptec
Support Phone service disruption
Monitoring - A fix has been implemented and we are monitoring the results.
May 28, 2026 - 07:29 CEST
Investigating - We are currently investigating this issue.
May 27, 2026 - 13:04 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 27, 2026 - 12:40 CEST
Investigating - We are currently investigating this issue.
May 27, 2026 - 11:47 CEST

About This Site

This is Zaptec's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Zaptec, don't hesitate to get in touch with us and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
Zaptec Cloud Services Operational
90 days ago
99.99 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Charger backend Operational
90 days ago
99.99 % uptime
Today
OCPP Operational
90 days ago
100.0 % uptime
Today
Zaptec App Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
100.0 % uptime
Today
Cellular connection Operational
90 days ago
99.97 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Charge authorization Operational
90 days ago
100.0 % uptime
Today
General Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 30, 2026

No incidents reported today.

May 29, 2026

No incidents reported.

May 28, 2026

Unresolved incident: Support Phone service disruption.

May 27, 2026
May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026
Support Phone service disruption
Resolved - This incident has been resolved.
May 22, 14:03 CEST
Monitoring - A fix has been implemented, and we are monitoring the results on Phone support services.

You can always reach us with a web form or using chat in the Zaptec Help Center: https://help.zaptec.com
May 21, 08:31 CEST
Update - The issue has been identified, and a fix is being implemented.

In the meantime, we recommend reaching out to us via the web form or using our chat in the Zaptec Help Center: https://help.zaptec.com/
May 20, 15:53 CEST
Identified - The issue has been identified and a fix is being implemented.
May 20, 15:20 CEST
Investigating - We are currently experiencing disruptions on our Support phone lines.
In the meantime, we recommend reaching out to us via the web form or using our chat in the Zaptec Help Center: https://help.zaptec.com/
May 20, 14:20 CEST
Update - We are continuing to monitor for any further issues.
May 20, 07:39 CEST
Monitoring - A fix has been implemented, and we are monitoring the results on Phone support services.

You can always reach us with a web form or using chat in the Zaptec Help Center: https://help.zaptec.com
May 19, 09:32 CEST
Update - We have identified the issue and are currently implementing a fix.

Our support phone is still not operating at full capacity, so in the meantime, we recommend contacting us via the web form or using the chat in the Zaptec Help Center: https://help.zaptec.com/
May 19, 07:28 CEST
Update - We have identified the issue and are currently implementing a fix.

Our support phone is still not operating at full capacity, so in the meantime, we recommend contacting us via the web form or using the chat in the Zaptec Help Center: https://help.zaptec.com/
May 18, 20:05 CEST
Update - The issue has been identified and a fix is being implemented.
In the meantime, we recommend reaching out to us via the web form or using our chat in the Zaptec Help Center: https://help.zaptec.com/
May 18, 15:02 CEST
Identified - The issue has been identified and a fix is being implemented.
May 18, 12:12 CEST
Investigating - We are currently experiencing disruptions on our phone lines.
In the meantime, we recommend reaching out to us via the web form or using our chat in the Zaptec Help Center: https://help.zaptec.com/
May 18, 09:42 CEST
May 21, 2026
May 20, 2026
May 19, 2026
May 18, 2026
May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

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