tag:zaptec.statuspage.io,2005:/historyZaptec Status - Incident History2024-03-28T10:35:16+01:00Zaptectag:zaptec.statuspage.io,2005:Incident/202897322024-03-18T13:09:21+01:002024-03-18T13:09:21+01:00Zaptec Sense not reporting data<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>13:09</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>11:51</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>10:31</var> CET</small><br><strong>Investigating</strong> - We have received reports that Zaptec Sense is not reporting data, and is displayed as offline in Zaptec Portal and App. We are currently investigating this issue.</p>tag:zaptec.statuspage.io,2005:Incident/202242042024-03-13T10:00:56+01:002024-03-13T10:00:56+01:00Portal maintenance<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>10:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>09:30</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>12:40</var> CET</small><br><strong>Scheduled</strong> - We will be doing a scheduled maintenance on our Portal during this time. You may experience downtime in the Zaptec Portal for a couple of minutes.</p>tag:zaptec.statuspage.io,2005:Incident/201000852024-03-04T13:22:56+01:002024-03-04T13:22:56+01:00OCPP / Charging issues<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>13:22</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>17:56</var> CET</small><br><strong>Update</strong> - We are still investigating to find the root cause of this issue. However, we've deployed some changes that should make authorization more stable. We will continue to monitor this over the weekend.<br /><br />If you still are experiencing any issues initiating a charge session, please try to authenticate over again through the App, or by scanning the RFID tag.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>08:35</var> CET</small><br><strong>Update</strong> - We're still investigating issues starting to charge when using using third-party or payment solutions.<br /><br />If you are experiencing issues with this, please try to authenticate over again through the App, or by scanning the RFID tag.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>20:48</var> CET</small><br><strong>Update</strong> - We are still investigating issues starting to charge when using using third-party or payment solutions. We do not have an ETA for a fix as of this moment, but we’re receiving reports that a decreasing number of customers are affected by the issue.<br /><br />If you are experiencing issues with this, please try to authenticate over again through the App, or by scanning the RFID tag.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>12:22</var> CET</small><br><strong>Update</strong> - We are still investigating issues starting to charge when using using third-party or payment solutions. We do not have an ETA for a fix as of this moment, but we're receiving reports that a decreasing number of customers are affected by the issue.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>08:12</var> CET</small><br><strong>Investigating</strong> - We've received and increased amount of reports of issues when starting to charge by using third-party or payment solutions. <br /><br />We are investigating this issue to find the root cause. We do not have an ETA for a fix as of this moment.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>07:00</var> CET</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>23:06</var> CET</small><br><strong>Monitoring</strong> - We have received reports of difficulties initiating charging through third-party payment solutions.<br />We will continue to monitor the situation and apologise for any inconvenience this may cause.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>20:17</var> CET</small><br><strong>Investigating</strong> - We are receiving reports that there are issues to start charging by using third party/payment solutions. We are currently investigating this issue. You might experience issues when trying to start charging. We apologize for the inconvenience this may cause.</p>tag:zaptec.statuspage.io,2005:Incident/199907012024-02-27T14:40:26+01:002024-02-27T14:40:26+01:00Delayed APM readings<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>14:40</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>11:05</var> CET</small><br><strong>Monitoring</strong> - The visual graph in Zaptec Portal might not display charging energy, but the APM is working properly and it will still adjust charging current. <br />The issue have been identified and fix have been implemented.<br />We are monitoring the current behaviour.</p>tag:zaptec.statuspage.io,2005:Incident/200722892024-02-27T09:29:31+01:002024-02-27T09:29:31+01:00Missing OCPP-messages<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>09:29</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>15:23</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>12:21</var> CET</small><br><strong>Update</strong> - We are still continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>20:35</var> CET</small><br><strong>Update</strong> - We have received reports of some OCPP messages not going through. We are investigating the behavior of our systems and will update as soon as we find a root cause of the issue.<br /><br />----------------------------<br /><br />What is OCPP?<br />OCPP is an open-source communication standard for EV charging stations and network software companies. Third party operators who uses Zaptec’s hardware to connect with their own payment solution, normally communicate through the OCPP standard.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>19:26</var> CET</small><br><strong>Investigating</strong> - We are receiving reports of some OCPP-messages not going through. This may result in issues starting to charge your vehicle.<br /><br />We are currently investigating.<br /><br />----------------------------<br />What is OCPP?<br />OCPP is an open-source communication standard for EV charging stations and network software companies. Third party operators who uses Zaptec’s hardware to connect with their own payment solution, normally communicate through the OCPP standard.</p>tag:zaptec.statuspage.io,2005:Incident/200037922024-02-25T12:46:45+01:002024-02-25T12:46:45+01:00Delayed charging start and OCPP messages<p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>12:46</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>14:26</var> CET</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>09:58</var> CET</small><br><strong>Update</strong> - Charging should now work as expected. If you experience trouble when starting charging, we recommend unplugging the charging cable and then plugging it back again. This action will restart the charging session, and we experience that this method solves the problem in most cases.<br /><br />We continue monitoring our cloud very closely, and we will keep all our relevant resources working on improving our systems by updating our infrastructure and architecture for a more long-term solution.<br /><br />-----------<br /><br />What is OCPP? <br />OCPP is an open-source communication standard for EV charging stations and network software companies. Third party operators who uses Zaptec’s hardware to connect with their own payment solution, normally communicate through the OCPP standard.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>16:30</var> CET</small><br><strong>Update</strong> - Charging should now work as expected. If you experience trouble when starting charging, we recommend unplugging the charging cable and then plugging it back again. This action will restart the charging session, and we experience that this method solves the problem in most cases.<br /><br />We continue monitoring our cloud very closely, and we will keep all our relevant resources working on improving our systems by updating our infrastructure and architecture for a more long-term solution.<br /><br />-----------<br /><br />What is OCPP? <br />OCPP is an open-source communication standard for EV charging stations and network software companies. Third party operators who uses Zaptec’s hardware to connect with their own payment solution, normally communicate through the OCPP standard.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>13:49</var> CET</small><br><strong>Update</strong> - We are still monitoring this issue. Services are still stable and charging should work as expected.<br /><br />We recommend removing the charging cable and inserting it again for users who still fail to start charging. This action will restart the charging session and will in some cases solve the issue.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>08:57</var> CET</small><br><strong>Monitoring</strong> - We are still monitoring this issue. The temporary fixed has stabilized things during the night for most users and charging should work as expected.<br /><br />We recommend removing the charging cable and inserting it again for users who still fail to start the charging session. This action will restart the charging session.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>19:46</var> CET</small><br><strong>Update</strong> - A temporary fix has been deployed that seems to have stabilized things. We are still monitoring this.<br /><br />We recommend removing the charging cable and inserting it again for users who still fail to start the charging session. This action will restart the charging session. <br /> <br />If you use the app or RFID card to identify yourself before starting charging, please do so as usual.<br /><br />If you do not want to wait for charging to start, there is an option to activate standalone on your charger. This will cause the charging station to stop communicating with our server, and charging will begin immediately. Please see this guide on how to enable standalone: https://help.zaptec.com/hc/en-001/articles/22655325267345-How-to-activate-Stand-Alone-mode#h_01HPXYJ1PDGYED2MTGHJ8PPBW6<br /><br />We apologize for any inconvenience this may cause. Our top experts are on the case, and we are working around the clock to address the issue.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>18:00</var> CET</small><br><strong>Update</strong> - A temporary fix has been deployed that seems to have stabilized things. We are currently monitoring.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>16:37</var> CET</small><br><strong>Update</strong> - We are still experiencing instability on our server, resulting in a delay of up to 10 minutes in charging initiation. Users who wish to charge during this period can continue doing so by plugging in their charging cable and initiating charging as they normally would. Charging will begin, though it might take longer than usual. If you use the app or RFID card to identify yourself before starting charging, please do so as usual.<br /><br />If you do not want to wait for charging to start, there is an option to activate standalone on your charger. This will cause the charging station to stop communicating with our server, and charging will begin immediately. Please see this guide on how to enable standalone: https://help.zaptec.com/hc/en-001/articles/22655325267345-How-to-activate-Stand-Alone-mode#h_01HPXYJ1PDGYED2MTGHJ8PPBW6<br /><br />We apologize for any inconvenience this may cause. Our top experts are on the case, and we are working around the clock to address the instability.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>13:30</var> CET</small><br><strong>Update</strong> - We are currently experiencing instability on our server, resulting in a delay of up to 10 minutes in charging initiation. Users who wish to charge during this period can continue doing so by plugging in their charging cable and initiating charging as they normally would. Charging will begin, though it might take longer than usual. If you use the app or RFID card to identify yourself before starting charging, please do so as usual.<br /><br />We apologize for any inconvenience this may cause. Our top experts are on the case, and we are working around the clock to address the instability.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>10:50</var> CET</small><br><strong>Update</strong> - Engineers are still working on identifying the root cause of the issue. Still no ETA.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>02:15</var> CET</small><br><strong>Update</strong> - Engineers keep working on identifying the issue. Still no ETA.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>20:45</var> CET</small><br><strong>Update</strong> - We are seeing problems again, our engineers are looking into it.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>16:37</var> CET</small><br><strong>Update</strong> - We're currently upgrading some infrastructure which may lead to some delays and unresponsiveness for a while.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>14:38</var> CET</small><br><strong>Update</strong> - Another fix have been implemented, and we can see even more improvements now. You may still experience some delays when authorizing and stopping charging sessions through an OCPP provider. We will continue to investigate</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>12:21</var> CET</small><br><strong>Update</strong> - We can see some improvements after a fix was implemented, but incident is still ongoing. We will keep investigating, and update as soon as possible.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>08:39</var> CET</small><br><strong>Update</strong> - We are still continuing to investigate this issue. No ETA as of yet.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>01:26</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>01:05</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:zaptec.statuspage.io,2005:Incident/197390732024-01-18T11:41:26+01:002024-01-18T11:41:26+01:00API is unresponsive<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>11:41</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>16:38</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>16:37</var> CET</small><br><strong>Update</strong> - A fix have been implemented, and we are monitoring the performance</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>15:49</var> CET</small><br><strong>Investigating</strong> - Zaptec Portal and App are experiencing slowness. We are investigating the issue.</p>tag:zaptec.statuspage.io,2005:Incident/193332722023-12-07T11:01:00+01:002023-12-07T11:01:00+01:00Scheduled maintenance OcppBridge<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>11:01</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>10:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>14:12</var> CET</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:zaptec.statuspage.io,2005:Incident/193332662023-12-06T11:00:01+01:002023-12-06T11:00:01+01:00Scheduled maintenance WebApi<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>11:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>10:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>14:11</var> CET</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:zaptec.statuspage.io,2005:Incident/191790262023-11-20T14:11:50+01:002023-11-20T14:11:50+01:00Zaptec.com is unresponsive<p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>14:11</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>13:13</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:zaptec.statuspage.io,2005:Incident/191807222023-11-20T03:30:00+01:002023-11-20T16:29:12+01:00Zaptec API outage<p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>03:30</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p>tag:zaptec.statuspage.io,2005:Incident/191475592023-11-17T10:31:34+01:002023-11-17T10:31:34+01:00Zaptec.com is unresponsive<p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>10:31</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>10:24</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:zaptec.statuspage.io,2005:Incident/191163242023-11-14T12:00:03+01:002023-11-14T12:05:30+01:00Portal issues.<p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>12:00</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>11:43</var> CET</small><br><strong>Investigating</strong> - We are experiencing some issues with loading data in the portal.<br />We are investigating and will update soon.</p>tag:zaptec.statuspage.io,2005:Incident/188505022023-10-19T11:00:37+02:002023-10-19T11:00:37+02:00Scheduled maintenance<p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>11:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>10:30</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>10:08</var> CEST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time. The maintenance include small fixes and performance improvements.</p>tag:zaptec.statuspage.io,2005:Incident/187082182023-10-10T13:04:34+02:002023-10-10T13:04:34+02:00Scheduled maintenance<p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>13:04</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>10:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>14:17</var> CEST</small><br><strong>Scheduled</strong> - Tuesday, Oct 10th at 10:00 AM, we plan on doing an extended maintenance that should last about 5 hours. We don’t expect this to have an impact on our system, but users might experience some slow updates during this window.</p>tag:zaptec.statuspage.io,2005:Incident/186962672023-10-05T14:07:05+02:002023-10-06T14:19:19+02:00Unscheduled maintenance<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>14:07</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>13:26</var> CEST</small><br><strong>Update</strong> - First step of the maintenance is complete. We are currently monitoring.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>12:56</var> CEST</small><br><strong>Update</strong> - Scheduled maintenance is currently still in progress. We will provide updates every 30 minutes.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>12:15</var> CEST</small><br><strong>Update</strong> - We're still performing a maintenance update on our cloud system that will last for 6-12 hours, and we’ll be updating our status page every half hour until the work is completed. In the meantime, you may experience slowness in the systems, and some chargers may appear as offline. However, charging should still function, but you may notice slow response times in the app and portal. <br /><br />We apologize for any inconvenience this may cause and assure you that we have our best people on the case.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>11:45</var> CEST</small><br><strong>Update</strong> - We're still performing a maintenance update on our cloud system that will last for 6-12 hours, and we’ll be updating our status page every half hour until the work is completed. In the meantime, you may experience slowness in the systems, and some chargers may appear as offline. However, charging should still function, but you may notice slow response times in the app and portal. <br /><br />We apologize for any inconvenience this may cause and assure you that we have our best people on the case.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>11:17</var> CEST</small><br><strong>Update</strong> - We're still performing a maintenance update on our cloud system that will last for 6-12 hours, and we’ll be updating our status page every half hour until the work is completed. In the meantime, you may experience slowness in the systems, and some chargers may appear as offline. However, charging should still function, but you may notice slow response times in the app and portal. <br /><br />We apologize for any inconvenience this may cause and assure you that we have our best people on the case.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>10:45</var> CEST</small><br><strong>Update</strong> - We’re currently performing a maintenance update on our cloud system that will last for 6-12 hours, and we’ll be updating our status page every half hour until the work is completed. In the meantime, you may experience slowness in the systems, and some chargers may appear as offline. However, charging should still function, but you may notice slow response times in the app and portal. <br /><br />We apologize for any inconvenience this may cause and assure you that we have our best people on the case.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>10:17</var> CEST</small><br><strong>Update</strong> - The maintenance will commence now. <br /><br />Please note, we'll expect to see some inconsistencies in online/offline-statuses.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>10:06</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>10:05</var> CEST</small><br><strong>Scheduled</strong> - We will be performing an unscheduled critical maintenance. We'll expect to see some inconsistencies in online/offline-statuses.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>10:03</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>10:02</var> CEST</small><br><strong>Scheduled</strong> - We will be performing an unscheduled critical maintenance. We'll expect to see some inconsistencies in online/offline-statuses.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>09:45</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>09:43</var> CEST</small><br><strong>Scheduled</strong> - We will be performing an unscheduled critical maintenance. We'll expect to see some inconsistencies in online/offline-statuses.</p>tag:zaptec.statuspage.io,2005:Incident/185338122023-10-05T10:11:38+02:002023-10-05T10:11:38+02:00Zaptec Portal perfomance issues<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>10:11</var> CEST</small><br><strong>Resolved</strong> - We are going into a new phase with unscheduled maintenance.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>13:49</var> CEST</small><br><strong>Update</strong> - We keep working on performance mitigation while working on more fundamental improvements. We expect more stability in our Portal in the coming weeks.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>14:40</var> CEST</small><br><strong>Update</strong> - We continue with our mitigation and upgrade plans. Since we are changing some of our infrastructure, it takes time to validate changes and ensure that our systems remain operational. Over the next few days we expect to gradually bring these changes to our production environment, and we hope to see performance improvements during next week.<br /><br />In the meantime, we continue to observe sporadic high levels of demand that can cause slow responsiveness. If you experience a timeout, please retry the operation.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>12:15</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate the issue. In the meantime if operations time out, please retry.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>12:41</var> CEST</small><br><strong>Investigating</strong> - We are receiving reports about issues with the portal. We are investigating the issue, and will update soon.</p>tag:zaptec.statuspage.io,2005:Incident/186402742023-09-29T12:01:01+02:002023-09-29T12:01:01+02:00Scheduled maintenance<p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>12:01</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>10:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>09:58</var> CEST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>09:58</var> CEST</small><br><strong>Scheduled</strong> - We will be undergoing maintenance at this time. <br /><br />During this maintenance period, we anticipate a minor delay in detecting the online or offline status of chargers. However, this delay should be negligible and shouldn't significantly impact your experience.</p>tag:zaptec.statuspage.io,2005:Incident/186102112023-09-26T12:27:20+02:002023-09-26T12:30:17+02:00Chargers appearing offline<p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>12:27</var> CEST</small><br><strong>Resolved</strong> - While deploying a performance improvement to our systems, the process that detects online/offline status of chargers became unresponsive for a longer-than-expected period. This led to chargers temporarily being marked as “offline”. The change was reverted and the detection process was restarted, which made chargers return to online status. We plan to change the deployment process to avoid this behavior before we attempt a deployment again.</p>tag:zaptec.statuspage.io,2005:Incident/184212842023-09-13T11:49:34+02:002023-09-13T14:53:33+02:00Slowness in user interfaces and API<p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>11:49</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>18:11</var> CEST</small><br><strong>Monitoring</strong> - A fix has been applied and we're currently monitoring our systems to confirm that performance returns to normal levels.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>12:32</var> CEST</small><br><strong>Update</strong> - We are currently experiencing sporadic bursts of activity that cause a slowdown to our interfaces (Portal and App) and our API. Some operations can take several seconds to complete, and occasionally time out. If you experience a timeout, please wait some seconds and try the operation again. Our engineers are actively investigating and attempting to mitigate the issue.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>12:07</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate this issue. Currently, we do not have any new information.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>22:19</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>14:28</var> CEST</small><br><strong>Investigating</strong> - We are receiving reports about issues with the portal. We are investigating the issue, and will update soon.</p>tag:zaptec.statuspage.io,2005:Incident/178863792023-07-19T15:31:28+02:002023-07-25T13:18:59+02:00Some OCPP connected chargers disconnecting and reconnecting<p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>15:31</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>02:39</var> CEST</small><br><strong>Investigating</strong> - We are getting reports of some chargers that is connected to OCPP, is getting disconnected and reconnecting again. We are investigating.<br />We will update the status as soon as we have anything new to report.</p>tag:zaptec.statuspage.io,2005:Incident/178759692023-07-17T04:00:00+02:002023-07-17T11:03:24+02:00Some chargers connected to OCPP get disconnected<p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>04:00</var> CEST</small><br><strong>Resolved</strong> - Some chargers connected to OCPP provider struggling with the OCPP connection.<br />Incident start: 01:59(UTC). Incident resolved: 08:50(UTC). One of our OCPP instances was struggling, after we started up a new instance the problem was solved.</p>tag:zaptec.statuspage.io,2005:Incident/178753392023-07-13T01:30:00+02:002023-07-17T11:03:30+02:00Chargers disconnected from OCPP<p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>01:30</var> CEST</small><br><strong>Resolved</strong> - Some chargers connected to OCPP provider struggling with the connection.<br />Issue resolved 13:50 local time. One of our OCPP instance was struggling, after we started up a new instance the problem was solved.</p>tag:zaptec.statuspage.io,2005:Incident/175464992023-06-12T14:27:01+02:002023-06-12T14:27:01+02:00Maintenance on https://zaptec.com/<p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>14:27</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>13:30</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>13:27</var> CEST</small><br><strong>Scheduled</strong> - Our website https://zaptec.com/ will be undergoing scheduled maintenance during this time.</p>tag:zaptec.statuspage.io,2005:Incident/175024412023-06-08T12:36:30+02:002023-06-08T12:45:04+02:004G LTE-M issues in Denmark<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>12:36</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>23:12</var> CEST</small><br><strong>Monitoring</strong> - The number of chargers coming back online is still increasing. Please follow this link for any status updated form the operator, https://tdc.dk/driftsinformation/telefoni/</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>19:39</var> CEST</small><br><strong>Identified</strong> - We're seeing an increase in chargers coming back online. <br /><br />The issue appears to be caused by the carrier "TDC" having issues in DK, which is affecting some of our chargers, https://tdc.dk/driftsinformation/telefoni</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>19:02</var> CEST</small><br><strong>Update</strong> - We are still investigating this issue. As this appears to be limited to DK, it indicates network issues for the operator in DK.</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>16:56</var> CEST</small><br><strong>Investigating</strong> - We are getting reports of chargers losing 4G LTE-M connection in Denmark. We are currently troubleshooting, and we're in dialogue with Telenor. We will update as soon as we have more information.</p>