Chargers appearing offline

Incident Report for Zaptec

Resolved

While deploying a performance improvement to our systems, the process that detects online/offline status of chargers became unresponsive for a longer-than-expected period. This led to chargers temporarily being marked as “offline”. The change was reverted and the detection process was restarted, which made chargers return to online status. We plan to change the deployment process to avoid this behavior before we attempt a deployment again.

Posted Sep 26, 2023 - 12:27 CEST