Support phone disruption

Incident Report for Zaptec

Resolved

This incident has been resolved.
Posted Oct 02, 2026 - 09:56 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 02, 2026 - 09:51 CEST

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 02, 2026 - 09:50 CEST

Update

We are continuing to investigate this issue.
Posted Oct 02, 2026 - 08:28 CEST

Investigating

We are currently unable to receive phone calls to our Support department.

We are investigating the issue and will provide updates as soon as more information is available.

In the meantime, you can still contact us by email via our form https://www.zaptec.com/company/contact#hubspot-items
We also have documents and self-help at our knowledge base https://help.zaptec.com/

You can also follow updates on our phone service provider’s status page: https://www.atender.com/status
Posted Oct 02, 2026 - 08:01 CEST
This incident affected: General.