Unscheduled maintenance
Scheduled Maintenance Report for Zaptec
Postmortem

Postmortem

For the last few weeks we’ve experienced temporary performance degradation in our systems, with the impact gradually growing. The main manifestation of the issue could be seen on delays in replication to one of our databases, leading the App and Portal to reflect outdated states, sometimes off by many minutes.

On October 4th the performance grew so bad that we decided to perform an upgrade of our database infrastructure. Given the effects seen by our users and partners, we decided to do this upgrade as soon as possible, as an unscheduled maintenance. This will be done in two parts, the first one was Thursday October 5th.

The upgrade, Thursday October 5th, was successful, and it was completed 14:00. No user impact was registered during the upgrade.

The same upgrade will be performed on Tuesday, October 10th, for the remaining database infrastructure.

Posted Oct 06, 2023 - 14:19 CEST
Completed
The scheduled maintenance has been completed.
Posted Oct 05, 2023 - 14:07 CEST
Update
First step of the maintenance is complete. We are currently monitoring.
Posted Oct 05, 2023 - 13:26 CEST
Update
Scheduled maintenance is currently still in progress. We will provide updates every 30 minutes.
Posted Oct 05, 2023 - 12:56 CEST
Update
We're still performing a maintenance update on our cloud system that will last for 6-12 hours, and we’ll be updating our status page every half hour until the work is completed. In the meantime, you may experience slowness in the systems, and some chargers may appear as offline. However, charging should still function, but you may notice slow response times in the app and portal.

We apologize for any inconvenience this may cause and assure you that we have our best people on the case.
Posted Oct 05, 2023 - 12:15 CEST
Update
We're still performing a maintenance update on our cloud system that will last for 6-12 hours, and we’ll be updating our status page every half hour until the work is completed. In the meantime, you may experience slowness in the systems, and some chargers may appear as offline. However, charging should still function, but you may notice slow response times in the app and portal.

We apologize for any inconvenience this may cause and assure you that we have our best people on the case.
Posted Oct 05, 2023 - 11:45 CEST
Update
We're still performing a maintenance update on our cloud system that will last for 6-12 hours, and we’ll be updating our status page every half hour until the work is completed. In the meantime, you may experience slowness in the systems, and some chargers may appear as offline. However, charging should still function, but you may notice slow response times in the app and portal.

We apologize for any inconvenience this may cause and assure you that we have our best people on the case.
Posted Oct 05, 2023 - 11:17 CEST
Update
We’re currently performing a maintenance update on our cloud system that will last for 6-12 hours, and we’ll be updating our status page every half hour until the work is completed. In the meantime, you may experience slowness in the systems, and some chargers may appear as offline. However, charging should still function, but you may notice slow response times in the app and portal.

We apologize for any inconvenience this may cause and assure you that we have our best people on the case.
Posted Oct 05, 2023 - 10:45 CEST
Update
The maintenance will commence now.

Please note, we'll expect to see some inconsistencies in online/offline-statuses.
Posted Oct 05, 2023 - 10:17 CEST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 05, 2023 - 10:06 CEST
Scheduled
We will be performing an unscheduled critical maintenance. We'll expect to see some inconsistencies in online/offline-statuses.
Posted Oct 05, 2023 - 10:05 CEST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 05, 2023 - 10:03 CEST
Scheduled
We will be performing an unscheduled critical maintenance. We'll expect to see some inconsistencies in online/offline-statuses.
Posted Oct 05, 2023 - 10:02 CEST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 05, 2023 - 09:45 CEST
Scheduled
We will be performing an unscheduled critical maintenance. We'll expect to see some inconsistencies in online/offline-statuses.
Posted Oct 05, 2023 - 09:43 CEST
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