Increased latency affecting charger communication

Incident Report for Zaptec

Resolved

This incident has been resolved.
Posted Oct 10, 2026 - 09:53 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 09, 2026 - 17:14 CEST

Investigating

We are investigating increased latency affecting communication between chargers and Zaptec Cloud Services.
Posted Oct 09, 2026 - 17:12 CEST
This incident affected: Zaptec Cloud Services (API, Charger backend).