Charging history App

Incident Report for Zaptec

Identified

Some users may currently experience incomplete or changed charging history in the app under Account / Charging history following recent backend improvements.

This may affect Zaptec Pro users in shared installations who have access to a charger, but not to the full installation. In some cases, charging history may currently only be available through the Portal.

We are reviewing this behavior and working to improve the experience in the app.

Posted Oct 13, 2026 - 16:00 CEST

This incident affects: Zaptec Cloud Services (Zaptec App).