We are still investigating to find the root cause of this issue. However, we've deployed some changes that should make authorization more stable. We will continue to monitor this over the weekend.
If you still are experiencing any issues initiating a charge session, please try to authenticate over again through the App, or by scanning the RFID tag.
Posted Mar 01, 2024 - 17:56 CET
Update
We're still investigating issues starting to charge when using using third-party or payment solutions.
If you are experiencing issues with this, please try to authenticate over again through the App, or by scanning the RFID tag.
Posted Mar 01, 2024 - 08:35 CET
Update
We are still investigating issues starting to charge when using using third-party or payment solutions. We do not have an ETA for a fix as of this moment, but we’re receiving reports that a decreasing number of customers are affected by the issue.
If you are experiencing issues with this, please try to authenticate over again through the App, or by scanning the RFID tag.
Posted Feb 29, 2024 - 20:48 CET
Update
We are still investigating issues starting to charge when using using third-party or payment solutions. We do not have an ETA for a fix as of this moment, but we're receiving reports that a decreasing number of customers are affected by the issue.
Posted Feb 29, 2024 - 12:22 CET
Investigating
We've received and increased amount of reports of issues when starting to charge by using third-party or payment solutions.
We are investigating this issue to find the root cause. We do not have an ETA for a fix as of this moment.
Posted Feb 29, 2024 - 08:12 CET
Update
We are continuing to monitor for any further issues.
Posted Feb 29, 2024 - 07:00 CET
Monitoring
We have received reports of difficulties initiating charging through third-party payment solutions. We will continue to monitor the situation and apologise for any inconvenience this may cause.
Posted Feb 28, 2024 - 23:06 CET
Investigating
We are receiving reports that there are issues to start charging by using third party/payment solutions. We are currently investigating this issue. You might experience issues when trying to start charging. We apologize for the inconvenience this may cause.
Posted Feb 28, 2024 - 20:17 CET
This incident affected: Zaptec Cloud Services (OCPP).