WebAPI / Zaptec Portal

Incident Report for Zaptec

Postmortem

During the rollout of new features system got unstable due to internal misuse of the legacy API, that had been left as a safety net for the compatibility. Legacy mode had been disabled for all users and system started to behave normally under the load.

Posted Mar 07, 2025 - 09:53 CET

Resolved

This incident has been resolved.

Posted Mar 03, 2025 - 16:12 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 03, 2025 - 14:44 CET

Update

We are continuing to investigate this issue.

Posted Mar 03, 2025 - 11:57 CET

Investigating

We are currently investigating this issue.

Posted Mar 03, 2025 - 10:54 CET

This incident affected: API and Portal.