The incident has been resolved. We will continue to monitor this internally.
Post mortem further detailing the incident will be published.
Posted Oct 16, 2024 - 07:27 CEST
Update
We are continuing to investigate this issue.
Posted Oct 15, 2024 - 22:18 CEST
Update
We are still seeing delays in processing charging events, and a incident response team will keep investigating the issue during the night. You might see that the Zaptec App/Portal takes longer time than expected to update. There might also be delays when authorizing a charging session with app or RFID tag. If you experience this, you can activate Stand Alone mode on your charging session through Zaptec App or Portal.
Next update is expected tomorrow morning (16.10.2024) at 08.00.
we apologize for the inconvenience.
Posted Oct 15, 2024 - 22:15 CEST
Update
We are continuing to investigate this issue.
Posted Oct 15, 2024 - 21:00 CEST
Investigating
We're seeing delays in processing charging events. We are investigating the issue.
Posted Oct 15, 2024 - 18:15 CEST
This incident affected: Zaptec Cloud Services (OCPP) and Charge authorization.