Zaptec

All Systems Operational

About This Site

This is Zaptec's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Zaptec, don't hesitate to get in touch with us and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
Zaptec Cloud Services Operational
90 days ago
99.99 % uptime
Today
Portal ? Operational
90 days ago
99.99 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Charger backend ? Operational
90 days ago
100.0 % uptime
Today
OCPP Operational
90 days ago
99.97 % uptime
Today
Websites ? Operational
90 days ago
100.0 % uptime
Today
Cellular connection ? Operational
90 days ago
99.97 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Portal ? Operational
90 days ago
99.99 % uptime
Today
Charge authorization ? Operational
90 days ago
100.0 % uptime
Today
General ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Are you an installer? Please click here! Aug 1, 2025 07:00 - Aug 29, 2025 23:00 CEST

From August 1, 2025, any radio equipment sold in the EU, including EV chargers, must meet the new cybersecurity requirements included in the EU Radio Equipment Directive (RED) 2014/53/EU, updated by RED (EU) 2022/30.

Zaptec chargers meet these requirements by following EN 18031, the European cybersecurity standard, with certification verified by a notified body.

Firmware updates are required for compliance and handled via the app or remote updates for charging stations installed from 1st August and onwards. This means that installers must update the charging station’s firmware during setup. Chargers sold before August 1st, 2025 are not legally required to comply with the RED directive. However, we continue to support older chargers with security updates remotely, where possible, for safety, performance, and stability.

For more information, please visit this article: https://help.zaptec.com/hc/en-001/articles/37020074425105-Cybersecurity-and-compliance
Posted on Jul 18, 2025 - 13:14 CEST
Jul 28, 2025

No incidents reported today.

Jul 27, 2025

No incidents reported.

Jul 26, 2025

No incidents reported.

Jul 25, 2025

No incidents reported.

Jul 24, 2025

No incidents reported.

Jul 23, 2025

No incidents reported.

Jul 22, 2025

No incidents reported.

Jul 21, 2025

No incidents reported.

Jul 20, 2025

No incidents reported.

Jul 19, 2025

No incidents reported.

Jul 18, 2025

No incidents reported.

Jul 17, 2025

No incidents reported.

Jul 16, 2025

No incidents reported.

Jul 15, 2025
Zaptec Portal unresponsive
Resolved - This incident has been resolved.
Jul 15, 11:47 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 15, 10:57 CEST
Identified - The issue has been identified and a fix is being implemented.
Jul 15, 10:56 CEST
Investigating - We are currently investigating this issue.
Jul 15, 10:47 CEST
Jul 14, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage